F.A.Q.s

Shipping Information

How do I track my package?

  • You can check on the status of your order at any time via our order tracking page or by emailing the customer support desk at support@pancho.co

How Long Will It Take To Get My Package?

  • This depends on the product ordered. Most of our t-shirts and apparel products are printed on demand.  It typically takes about 7-10 days to get your shirt printed, shipped, and delivered. All shirts ship from our US print facility and travel via UPS to your address, tracking numbers available.
  • For non-apparel items, delivery can vary and take 2-3 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers.
  • If you’re still not sure, just email us. We’re happy to help.

I ordered 2+ items but only received one…where´s my order?

  • Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way.

Do You Ship Internationally?

  • We currently do not offer international shipping.  This is something that will be available in the near future.

How much is shipping?

  • This depends on the product ordered, the total weight, and where we’re shipping to.  Our standard US shipping cost is $4.95 unless you order a large amount of weight.  On FREE promotional items, shipping starts at $8.95 as we are shipping from our different warehouses in the US and overseas.

Payment Information

What Payment Methods Are Accepted?

  • All major credit cards are acceptable, Visa, Mastercard, and American Express. You may also pay via Paypal depending on your preference. 

Is Buying On-Line Safe?

  • Websites that use https are safe because they utilize SSL (Secure Sockets Layer) to encrypt any information that is distributed online, such as your credit card details.

Orders and Returns

How do I place an Order?

  • You can easily place your order by visiting our Shop Page, we offer an array of fun and cool products for you to choose from. 

Do I need an account to place an order?

  • No, you may choose to checkout as a visitor though we highly recommend you create an account and become a subscriber to receive exclusive discounts and pre-launch dates!

Who should I contact if I have any queries?

  • You can visit our contact us page or simply email support@pancho.co, we´re more than happy to help. 

How Can I Cancel Or Change My Order?

  • There are 3 types of items Pancho.co sells, and all 3 have slightly different Refund Policies:
    • Retail Items: These have a full 30-day refund guarantee. If you don’t like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
    • Shirts: These have a full 30-day refund guarantee. If an item is defective, we will replace it at no cost to you. You CANNOT return shirts unless they are defective. For size exchanges please read below.
    • Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.
  • For all applicable returns, please send to: support@pancho.co

ATTENTION: RETURN

Address: 4416 North 47th Avenue, Phoenix, Arizona 85043

How do I exchange a shirt for a different size?

  • If your shirt doesn’t fit and you need to exchange for a different size, please follow these instructions. First, make sure that you have not worn or washed your item (besides trying on). Send your unworn and unwashed items to:

ATTENTION: EXCHANGES – SIZE

Address: 4416 North 47th Avenue, Phoenix, Arizona 85043

What do I do if I received the wrong shirt or my shirt is defective?

  • If this happens, we are truly sorry. Please email us at support@pancho.co and tell us your order number and how we messed up.
  • We will take care of you and cover all costs of getting you the right shirt. We will send you a new shirt and pay for your shipping to send that one back to us. We are human and do make mistakes.  We will make sure to correct the issue ASAP!

Shirts & Apparel

What type of t-shirts do you print on?

  • We print on the finest, softest, comfiest tees using only trustworthy suppliers for all of our products.

How are your shirts printed?

  • We use a world-class infrastructure for screen printing, DTG printing, and sublimation. The style of printing is determined by the product you purchased. Our primary print style is Direct to Garment (DTG), which is a method where the printer directly applies ink onto the t-shirt with inkjet technology.
    • Understanding DTG Printing: It involves a special printer, which prints the ink directly onto the garment for the design. DTG uses specialty inks, which are absorbed by the fibers of the garment. This allows high quality and colorful designs, plus fast turnaround.

Non-Apparel Items

Where do your other items come from?

  • Pancho.co is all about bringing you unique and specialty items that you won’t find anywhere else. So we source items from all over the world. Because while some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.

STILL HAVE QUESTIONS?

Sure, no problem! Just email us at support@pancho.co and we'll get back to you right away.